Silverbear Membership Blog

With Microsoft’s launch of Dynamics CRM Online earlier this week, Silverbear have already made this available within Silverbear’s CRM and Membership Management software solutions. This reflects our alignment with Microsoft and the highest level of competence and expertise with Microsoft technologies.

Our leading edge customer experience management platform now includes:

- Increased visibility of data through new real time dashboarding and advanced visual reporting capabilities - Enhanced customisation to provide individual views tailored to specific roles or teams - Enhanced work flows to provide more control over business processes - Additional onscreen workflow through guided dialog sessions for key business processes

This enhanced Silverbear solution brings together effective CRM, membership and customer database management to efficiently run an organisation in a familiar, intelligent and connected environment.

The on-premises and partner-hosted versions of Microsoft Dynamics...

Are you a membership organisation? Then you understand that maintaining and growing your membership base as well as understanding your existing members is crucial. Why do members join and why do they leave? Trying to capture and then report on this information can be done by utilising a membership management software solution allowing you and your membership team to create and run sophisticated reports helping you to understand your members and strategise plans for future growth.

This blog post will out like how you can improve your membership reporting to identify trends and track KPIs.

If you are like most membership organisations then you probably manage your membership base through a series of spreadsheets and databases. Although this can do the job, it can be inefficient and makes it difficult to track key performance indicators (KPIs). Many membership managers complain of not being able to drill down into membership data – making it difficult to analyse trends and predict future subscription...

Managing your members can be problematic and demanding, so some organisations look to simplify it by utilising a comprehensive membership management software solution. Implementing these systems can help you build, examine, inform and communication with your members more effectively.

Choosing the right membership solution that fits with your business requirements is important, so when selecting it is key to understand what you should look for when selecting a membership management solution. There are a number of solutions on the market place, some are more wide-ranging and technically sophisticated than other, but the key is making sure that the investment you make is future proof. This means the software you select must be able to develop and adapt as your organisation grows, your members evolve and technology develops.

I will cover this topic in three sections covering:

Part one: Internal communication methods Part Two: Membership web portals Part Three: Reporting & Analysis...